Refund and Returns Policy

Gousiya Enterprise Refund and Returns Policy

Thank you for shopping with Gousiya Enterprise! We want you to be completely satisfied with your purchase. If you are not satisfied, please review our refund and returns policy below.

1. Eligibility for Returns

– You can return items within [15] days of receipt for a full refund or exchange.
– To be eligible for a return, items must be in their original condition, unopened, and unused.
– Certain items, such as [list any non-returnable items like software, gift cards, etc.], are not eligible for return.

2. Return Process

1. Request a Return: Contact our customer service team at +91 9735937335 or email skbabu646@gmail.com to initiate your return.
2. Return Authorization: You will receive a Return Merchandise Authorization (RMA) number.
3. Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation.
4. Shipping: Ship the item back to us at the address provided with your RMA number. You are responsible for return shipping costs unless the item was defective or damaged upon receipt.

3. Refunds

– Refunds will be processed within [7-14] business days after we receive and inspect your returned item.
– The refund will be issued to the original payment method used at the time of purchase.
– Please note that shipping costs are non-refundable.

 4. Exchanges

– If you need to exchange an item for a different size or model, please follow the return process above and place a new order for the desired item.

 5. Damaged or Defective Items

– If you receive a damaged or defective item, please contact us within [7] days of receipt. We will provide instructions for returning the item and issue a full refund or replacement at no cost to you.

6. Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us at:

– Email: skbabu646@gmail.com
– Phone: +91 9735937335
– Address: Vill+PO Gramsalika, PS Burwan, Murshidabad, Pin 742132

Thank you for choosing Gousiya Enterprise!